Implementation of business software, selection of the right product, working through configuration, customization issues, and following up with proper user training, are all key to successful software implementation. We can help you implement your software product running on either Windows or Linux. We have the programming experience to handle complex customization, data migration and conversion, to take the best advantage of your business software.
Patterson EagleSoft Dental
Our IT System Administration and Maintenance Plans are tailored to your budget and needs. Computer systems require regular maintenance in order to continue running smoothly and with proper security. Once we evaluate your system, we will estimate the number of hours needed to be spent on Proactive Maintenance, Administration, and IT Technical Support in order to keep your systems running smoothly and reliably. This time can also be used for future planning, consulting, and improving your computer environment. The more time you commit to buying on a quarterly basis, the more discount you receive on our base hourly rate of $150/hour.
With our experience setting up hundreds of servers over the years, we can navigate the many choices and arrive at a practical solution. Servers can be expensive and most businesses cannot afford to buy the wrong equipment. Servers require experienced professionals to design and set up, otherwise they can lead to pure misery for all involved. Since we specialize in small and medium sized business computing, we will have a good idea of what server is right for your business, based on our experience working with other companies like yours.
Whether it is an accounting system like QuickBooks Enterprise or Mass 90, or a practice management and scheduling program like Patterson Eaglesoft, SoftDent, or Dentech, a point of sale system with inventory control and cash registers, one thing is for sure...... That software package will run a major part of your business and success or failure depends on how well that software is implemented. We help you determine the right software package for your company and make sure it is implemented on the right platform (servers, networks, etc.) so that it will perform well for your needs. Once the software is up and running, we do not consider it fully implemented until a backup and recovery plan is put into practice.
We have suppliers we work with for Servers, Computers, Software, and Networking. We have Electricians who can install network cable properly. We are used to taking on new technologies and solving unique problems. We thrive on challenges. We know what works well and what does not. You will benefit greatly from our experience and successful track record working with other businesses that have faced similar challenges.
We provide guidance to help navigate your business through a sea of technology. We can perform a management, decision making role as a member of your team.
Decisions need to be made, and right or wrong decisions can make or break a business. Without consistant administration, your computer system will be adrift and eventually show the signs of neglect. Your system needs someone to keep a watchful eye on changing technology and innovations in Windows, Linux, network security issues, as well as all the hardware and software in use. Someone needs to make practical recommendations on how to utilize new technology to your best advantage. Someone needs to be looking down the road at emerging technology and the future of your company.
Many companies no longer have the luxury of their own IT Departments to, or even dedicated, qualified, IT Personnel as a result of downsizing or recent economic hardship. Your computing environment is unique and it is wasteful to have different technicians come in from time to time and try to fix or maintain a system they are not familiar with. By performing regular maintenance and IT Technical support, we build a level of familiarity that will allow us to diagnose problems and implement solutions much more quickly, thus saving you a lot of money over time.
We have experience setting up both Windows and Linux Servers. There are advantages and disadvantages to both and they each have their own place in your computing environment. We view a server as a tool which is used to perform a particular function or functions, usually serving as a platform to run a specific program like an accounting system, or practice management system. Software companies like to sell their own servers to customers who do not have any IT Support, but these servers are generally overpriced and under powered. Have them quote you a price and we will show you what we can do for the same money and will exceed their requirements. In other words, with us, you get more bang for the buck!
The most frustrating thing for a user is not having someone to go to when they have a question or concern. Leaving users to figure out a system on their own, or handing them a stack of manuals is not the right approach. Proper training and ongoing support will lead to a comfort level that will assure success. Users need to know that they are not alone, that help is available, and they should know where to go and be encouraged to seek that help. Sometimes we need to come in and assist in working with the technical support services of your software vendor. By allowing us, your technical people, to work with their technical people, we can work together to find a solution that we can bring back and implement in a non technical way. In other words, we can fight the technical support challenges for you.
Software companies bring about their own changes. You may receive notice of a mandatory upgrade stating that your software is being sundowned. All software packages eventually become obsolete and no longer supported. Technology moves forward whether you do or not. It is possible and often happens that software companies go out of business, leaving you with a program that is working for now, but who knows for how long in the future. Maybe you are not happy with your current software and are looking for something better. We can help with all of these situations.
Server Security, especially for servers accessible through the Internet must have the proper security to keep them from getting hacked. We take server security very seriously because we realize just how dangerous the world is. It is a given fact that there will be attempts to hack into your server every hour of every day. This is just the nature of the Internet and a properly setup and secure server will be prepared and protected from such attacks. We utilize firewall security, user and file security, as well as intrusion detection to keep your servers secure. Servers, and the software they run, must be constantly maintained and updated to protect against the latest security threat. Server Security is something that should be set up and maintained by competent professionals like us. We can set up your server and monitor and maintain it remotely keeping an ever watchful eye for problems.
We have experience setting up both Windows and Linux servers and maintaining them in production environments. We have solutions for all the different types of servers commonly used in small and medium sized businesses. We know what works and have the ability to duplicate our successes and make them work in your computing environment.
We have a lot of experience and resources that we will utilize to make your software implementation project successful. We work with you, as a part of your management team, sharing common goals, so that your success is our success. We know what it takes to get the job done successfully and we only believe in doing things the right way.